Our Best Vendor

As a consumer, it is easiest to get mad when a company provides crappy customer service or screws up your order.  It takes more effort to recognize a company for doing a great and consistent job.  Because they always come though and assist us in providing great customer service, I choose to make the time to recognize one of our best suppliers. There is a beaten path from the docks of Western Trophy and Sign Supply in Portland, OR (or one of their 4 other locations) to the roll up door of Trophies2go.com in Issaquah, WA.  Either the daily UPS truck or the occasional freight delivery company knows the path well.  Our staff’s know each other by name, voice, moods and/or vulgar noises.  You get the picture – the epitome of a great vendor/customer relationship. Before describing some of the great customer service they have implemented for us, here is a sampling of some of the products they supply for us:

• The best plastic component parts in the industry (they are a PDU authorized distributor).
• The highest quality walnut plaques.
• Brass, Aluminum and Plastic sheet stock for engraving.
• and much more

 Here are some examples of some of how they have helped us (some of these policies have been developed as a result of phone conversations with them): 

• Free shipping on larger orders – allows us to keep our product cost down and pass it on to our customers.
• Consolidation of orders in a special place in their warehouse – if we place more than one order throughout the day, they will be combined to reduce the box count or achieve the UPS hundredweight rate.
• Last truck UPS shipping preference.  They have multiple UPS pickups throughout the day.  We can order later in the day and they will ensure it gets on the last shipment.  This enables us to assist with our rush orders.
• Tiered pricing structure – We are on their best volume discount plan.  This helps again with keeping our product costs down.
• No hassle returns.  Sometimes, well rarely , we make mistakes.  They are willing to accept our returns and don’t give us too much grief about it.
• Incredible problem solving.  Occasionally mistakes happen on their end.  They are always there to rectify them and make sure that we get the correct merchandise in time.

 Even though we are their biggest customer, I am certain they treat other customers the same way they treat us…with a friendly smile and a can do attitude!  Thanks, Dan and crew! Western Trophy & Sign Supply is my vote for best supplier for the past several years.  Because they have excellent customer service, so do we.  Because they have product in stock, so do we.  Because they ship quickly, so do we.  My hat is off to them!